Drayco ('we', 'our', or 'us') operates as an online retail store at drayco.co, offering a curated selection of men's jewellery including rings, necklaces, bracelets, and earrings made from silver and steel. We are committed to protecting the personal information of our customers and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

By using our website or making a purchase, you agree to the collection and use of your information in accordance with this policy. 

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Information We Collect

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We collect the following types of personal information: 

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• Name, email address, phone number, and delivery address (provided when placing an order or creating an account) 

• Payment information (processed securely through third-party payment providers; we do not store your full card details) 

• Browsing behaviour, IP address, and device information (collected via cookies and analytics tools) 

• Communications sent to us via email, contact forms, or social media 

 

How We Use Your Information 

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We use your personal information to: 

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• Process and fulfil your orders, including coordination with our international fulfilment partners 

• Send order confirmations, shipping updates, and customer service communications 

• Improve our website, products, and customer experience 

• Send marketing communications (only if you have opted in) 

• Comply with legal obligations 

 

Sharing of Personal Information 

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As Drayco operates on a dropshipping model, your delivery information will be shared with our international supply and fulfilment partners in order to process and ship your order. These partners are required to handle your information securely and use it solely for fulfilment purposes. 

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We may also share your information with: 

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• Payment processors (e.g., Shopify Payments, PayPal, Afterpay) to complete transactions 

• Analytics and marketing platforms (e.g., Google Analytics, Meta Pixel) to improve our services 

• Legal or regulatory authorities, where required by law 

We do not sell your personal information to third parties. 

 

International Data Transfers 

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Because our fulfilment partners are based outside of Australia, your personal information may be transferred to and processed in other countries, including but not limited to China, the United States, or the European Union. We take reasonable steps to ensure that overseas recipients handle your information in a way that is consistent with the Australian Privacy Principles. 

 

Cookies and Tracking Technologies 

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Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and serve relevant advertising. You may adjust your browser settings to refuse cookies, though this may affect the functionality of our website. 

 

Data Security 

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We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption and we work only with reputable third-party service providers who maintain appropriate security standards. 

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. 

 

Your Rights

 

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to: 

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• Access the personal information we hold about you 

• Request correction of inaccurate or outdated information 

• Opt out of marketing communications at any time 

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au 

To exercise any of these rights, please contact us using the details below. 

 

Data Retention 

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We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or de-identify it. 

 

Children's Privacy 

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Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can delete it. 

 

Changes to This Policy 

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. 

 

Contact Us 

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If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: